Domain & Hosting & Email FAQs

General FAQ Domain FAQ Detailed Domain FAQ MyNIC FAQ Hosting FAQ Windows Hosting FAQ Linux Hosting FAQ E-mail FAQ

General FAQ

Q. I have sent in my account application. How long will it take before my account is activated? A. For .com plus hosting services, we will have your account activated within 1 - 2 business days. For .com.my plus hosting services, we will have your account activated within 2-3 business days, subject to MyNIC domain approval process (Payment upfront is required in order for us to process your request). Q. How do I renew my hosting plan? A. Your hosting will NOT be renewed automatically. We will send reminder to you one month before the expiration. Q. What is the role of the Authorized Contact? A. we will ask the Authorized Contact for permission when we feel a security issue is involved. This is normally in the case of cancellations, modifications to DNS records, name server changes, etc. Q. What do I need to do to change the Authorized Contact information for my account? A. Please send email to us stating you wish to change your contact information and providing us with the relevant details. Please note that only the current Authorized Contact can make changes. Q. How can I obtain more information / support? A. You can send email to sales at sales@1stopweb800.com or support at support@1stopweb800.com. If you are E-mailing us regarding a technical problem, please put the following information in your subject line for speedy processing (You will need to include the square brackets): [Your Domain Name][Problem Description].   Top

Domain FAQ

Q. How do I know which domain name is taken up? A. You can perform a whois lookup. A whois lookup service is provided here. Q. If the domain name I wish to register for is taken, what can I do? A. Domain names are registered on a first come first served basis. If the domain name you want is taken, it is no longer available, unless the current registrant terminates the service and frees up the domain name. You may register for an alternative domain name in the meantime. Q. Who is your premiere domain name provider? A. WebNic.cc (Web Commerce Communications Limited). WEBCC is the first Asian company to focus on wholesale and outsourced domain name registrations for generic and country code top-level domains (TLDs) such as .com/.net/.org/.biz/.info and .cc. Q. Can I transfer the domain to your company? A. Yes you can. As the matter a fact we are experienced with the domain transfer. Click here to read the domain transfer successful story. Q. How long does it takes to get a domain transfer done? A. Usually it can be done within 3 days provided you have all the complete information of domain name such as its main provider, login url, username and password. You must also know who is your domain reseller. You will get the domain login information that sent to the email that you used to register the domain by your domain reseller / provider. Just forward us that information. Q Do I have to be the domain owner in order to perform the domain transfer? A. You must be the legal owner of the domain name that you wish to transfer. And you must have the login access to the email that you use it when you register the domain, because the domain transfer authorization email will be sent to the domain administrator email (the email that you use when you register the domain) and you have to reply accordingly. So you have to make sure that administrator email address is still active and accessible. You can also represent your company to do the domain transfer. For example if you are a staff in your company that responsible for the domain transfer task, but the domain is not register under your name and your email, but registered under the other staff in your company, you can still handle the domain transfer as long as your company is well noticed and adware of it and you have the email login to the domain's administrator email address. Q. Last time I let a domain reseller to register for my domain name, now I want to transfer my domain name, but how if my domain reseller don't want to release it? A. If you are the legal owner of the domain name, you can issue an order or even letter to the reseller to instruct them to release domain. You have the legal right to determine to transfer domain or hosting to anyone. There are two common cases you will find in domain name dispute in hosting industry, that is (1) the owner asks the domain provider to release but is refused (2) the domain provider registers the domain with his own info. In latter case there is no legal ground for customer to demand release of domain. Please note that domain provider is different than domain reseller. A domain provider is for example like Webnic.cc and a domain reseller is for example like the one that help you register the domain name last time. Q. How much does it costs if I want to transfer the domain name to your company? A. The cost will be charged accordingly to the domain price, please click here to check. This is actually the renewal fee, we help you to transfer and renew it for another year, for example your domain name will be expired on 27-Nov-2020 so after the transfer is completed, your domain name will be expired on 27-Nov-2021. Q. Do I have any control panel to login and manage the domain name? A. Yes, example of domain name control panel please click here. You can login to manage your domain information, modify the whois information, add or modify nameserver information and change password. Q. How long can I keep the domain name? A. You may keep the domain name as long as you have paid the domain fees and fulfill the terms and conditions imposed by 1StopWeb800.com for these services. Q. Can I register a .com / .net / .org type of domain name? A. Yes, you can. Q. Can I register a .com.my domain name? A. Only registered company or organization in Malaysia can register for a .com.my domain name. If you just registered for a .com.my domain name, documentary verification will be carried out since only registered companies and organizations in Malaysia can register .my domain names. Please follow these steps accordingly. Please check your email for a confirmation form. Its subject title reads like "Confirmation Form to register xxx.com.my". Please print out that form, put down your signature and company stamp. Please prepare your Form 24 and 49 (for limited company) or Form D (for sole proprietorship and partnership). Please fax in the confirmation form and company documents to the fax number indicated in the confirmation form. Please note that you have only 14 days to complete these steps, after which the domain name will be registered under your company upon success, or released to public again upon failure. Q. What name servers should I use if I want to register my domain on my own? A. ns1.fnbs.net.my (202.9.99.9) and ns2.fnbs.net.my (202.9.108.180). Q. If I want to switch Hosting Service Provider can I still retain my domain name? A. Yes, you can retain your domain name even if you switch Hosting Service Provider. However, you must inform both the existing and the new providers so that the necessary arrangements are made to transfer your domain name. Q. Can I point my domain to my own ip address? A. Yes, however if you were to use our name servers there will be a RM100 DNS Hosting fee annually for maintaining your DNS records and use of our name servers. Q. Do I have to use 1StopWeb800.com's name servers? A. No, you can use any name servers you wish. Q. Do your name servers allow automatic updates? A. No, we have a strict policy of not trusting unknown servers. Q. Can I set my own primary name server and have you as my secondary name server? A. Yes, but please remember we do no allow automatic updates. Q. Can I have you as my primary name server and have my own secondary name server? A. Yes, but we will not provide automatic updates. Q. Will you not release my domain name if I want to transfer out in future? A. No, we will not. We are professional and we do not do thing like that. You are free to transfer out anytime by your will.   Top

MyNIC FAQ

Q. How do I apply for a .com.my domain name? A. You can apply from our website or email us at sales@1stopweb800.com Q. Can I apply for a second level domain name e.g. 1stopweb800.my? A. MyNIC no longer accepts registration of second level .my names since 1995. Q. Can a person register a .com.my domain name? A. This is not allowed. You must have a company incorporated in Malaysia. Refer to MyNIC for more information. Q. What are the MYNIC Handles for 1StopWeb800.com I should know? A. These are the frequently requested handles: Technical Contact: CPB001050 Primary Name Server: ns1.fnbs.net.my: NS1FNBS79.SER Secondary Name Server: ns2.fnbs.net.my: NS2FNBS49.SER Q. I would like to change my name servers (to your name servers). What should I do? A. To modify the name servers for a .my domain you will need to do the following: Administrative Contact must appoint us as Technical Contact (MyNIC handle CPB001050) Inform us at support@1stopweb800.com once this is complete so we can make the name server changes for you. These changes can only be done via the web at MyNIC's website. If you don't know how to obtain your Administrative Contact User ID and Password from MyNIC, see below. Q. I would like to change my name servers (to non your service name servers). What should I do? A. To modify the name servers for a .my domain you will need to do the following: Administrative Contact must appoint a new Technical Contact. New Technical Contact will then be able to set new name servers for your .my domain. Q. I am the Technical / Administrative Contact for a .my domain. How do I obtain my User ID and Password? A. You will need to contact MyNIC directly to obtain this information. MyNIC contact details can be found here . Q. I am the Technical / Administrative Contact for a .my domain. I registered my domain before 15 November 2000. How do I obtain my User ID and Password? A. Please refer to this document for detailed instructions.   Top

Hosting FAQ

Q. Can I run scripts on the servers? A. Yes, you can, absolutely. however, any script(s) that taking up an unacceptable amount of time/system resources, and thus violating our acceptable use policy, we will take action including possibly terminating your account. Q. Can I install a script that queries information from another website if I apply for your webhosting service? A. This is a violation of acceptable use policy .These scripts will spawn into a lot of zombie process when the other host/server is unreachable. Q. What is multiple host name hosting / multiple domain hosting? A. This allows you to have more than one website on a single plan. So you will have an additional website sharing disk space with your existing website. The cost is RM100 a year. You must have an existing hosting plan (Standard, Silver, Gold Linux or Windows Web Hosting) to subscribe to this. You will get no additional email or ftp accounts with this. Q. What is domain redirection? A. Domain redirection redirects visitors to a domain to another page i.e. visitors to http://domain1.com will be forwarded to http://domain2.com/domain1. However visitors to http://domain1.com/filename.html will get a 404 error even if filename.html exists in the correct directory. Domain redirectioncosts RM30 per year. Q. Can I track my virtual server statistics? A. Yes, you can. Usage software is pre-installed for all domains hosted on our servers. You can track your site performance for the past four weeks. However, where possible (see below), we encourage you to download your log files for your own reference. Your statistics is at http://your.domain.name/watch. Q. Do I have logfile access in order to check my sites statistics? A. On W2K platforms the logfile is shared among all clients so we can't allow direct access for privacy reasons. However on Linux platforms, you have full access to your log files. Logfiles are located in the /www-logs/archived-logs directory. Q. I want to switch server platforms (from W2K to Linux or vice versa). Is this possible? A. Yes, you can switch platforms if you want to, however there will be a RM100 setup fee involved. Q. Does your servers have audio / video streaming tools? A. Yes, but only on our Windows 2000 servers. Q. Is ColdFusion available? A. Yes, but it is only available to Windows 2000 Gold Plan users. Q. Can I have an extra ftp account so that my staff are only allowed to access one particular folder in my directory? A. Yes, you can. It is available for RM100 per year. Contact sales for more information. Q. Will you gain access to my server and retrieve my web documents / scripts without my knowledge? A. No, we will never do that. We are professional and we will not do thing like that. Once we submit you the hosting configuration user manual and list your site under "Our Valued Customer" section, we will move on for another business. Unless it is required by you, for example the technical support issues or etc, then only we will access your server, with your knowledge and your authorization.   Top

Windows Hosting FAQ

Q. Is my mail running on a Windows 2000 server also? A. No, all our mail servers are Linux servers. Q. Are DSN's available for ODBC if I am using MS Access database? A. Yes, we do add DSN information if required. Contact support with the DSN name you want. It is recommeneded you place your mdb files in the directory named data. Q. Does your Windows 2000 server support ASP? A. Yes, it does, for all plans. Q. Does your Windows 2000 server support PHP? A. No, php support is only available on Linux platforms. Q. How do I change my ftp password? A. Unfortunately, there is no way you can change your password if you are a Windows 2000 user. Q. Can I run Perl scripts on Windows 2000? A. Yes you can. We have ActivePerl installed. Place your Perl scripts in the cgi-bin directory. Q. If I am using Perl, is sendmail available for me to use? A. No sendmail is an Unix only program. However, you may use Blat to replace sendmail. Q. How should Perl script headers be like, instead of the usual unix-style #!/usr/bin/perl? A. For Windows 2000 it is #!c:\perl\bin\perl.exe. Q. Can I register an ActiveX component/.dll file on your W2K server? A. No you may not. No customer can request to install anything that will change the registry. This is to prevent any coding errors from affecting other clients on the server. There are no exceptions to this rule. Q. I would like to create a DSN connection from my scripts to my database, what should I do? A. We need all the following information: DSN Name Database Path e.g. c:\inetpub\abc.com.my\data\abc.mdb Note: we suggest that you put your database file into data directory instead of wwwroot (which is your web root directory) Database Name e.g. abc.mdb If you are using a SQL Database we need: 1) SQL Username 2) SQL Password 3) SQL Database Name Permission e.g. read/write/modify/all Upload your database file into the database path you specified in the 2nd step. Then, E-mail this information to support@1stopweb800.com and we will create the DSN for you. Q. You have created the DSN but I get errors when trying to make changes to my .mdb file. A. This is an access rights problem, you need to specify to us the access rights (read/write/modify/all) you need for your .mdb file. Q. I am using an Access/MSSQL databse in my ASP pages, what is the syntax for the connection string? A. MSSQL CONN_STRING = "Provider=sqloledb; Data Source=mssql.domainname; Initial Catalog=databasename; User ID=username; Password=password" Access CONN_STRING = "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=" & Server.Mappath("") & ";" Q. I cannot ftp to the server, I keep getting the following error message: "Unable to open data socket". A. In your ftp client please make sure PASV mode is not checked. If you are using CuteFTP, it's in: Edit -> Settings - > Firewall Q. The SQL Server 2000 database hosting, does it include the license fee? Do I need license if I want to host my database on your SQL Server 2000? A. There is no license required. The license fee has been included to the database hosting package. You do not need to have purchase the license if you outsource the MS SQL hosting to us.   Top

Linux Hosting FAQ

Q. How do I change my FTP password? A. To change your FTP password, telnet or ssh to your ftp server and follow the prompts. Q. I have uploaded some cgi scripts but I can't get them to work. Any suggestions? A. Make sure you have chmod them to mode 700 and you have placed your scripts under the provided cgi-bin directory, otherwise your cgi scripts will not run. Q. I need to chmod the file permissions, what do I do? A. The server automatically changes turn on the execute bit for files uploaded by non-anonymous users that appear executable (i.e it has a !#/bin/sh or is in binary format). If you wish to chmod from the command line (i.e. using Microsoft ftp client) the command is: literal site chmod XXX filename. Q. Can I have MySQL? A. MySQL is available free to Linux Gold Plan users. There are no setup charges and you get one database with 30MB only. For Standard and Silver plan users, MySQL is available at RM100 yearly for 10MB space. To get MySQL contact support. Q. How do I connect to my MySQL database? Is telnet available? A. We do not provide shell accounts, you will only be able to to change your password via telnet. To connect to your MySQL database, use a MySQL client. Visit the MySQL site for more information. Q. How do I install a page counter / feedback form on my website? A. Our Linux servers have pre-installed counters and perl scripts in the cgi-bin directory ready for you to use. Look at freemail.html or count.cgi for more information. Q. Can I use FrontPage extensions? A. Yes you can, however you need to contact support to request activation of your FrontPage extensions. Q. Can I use .htaccess to protect my folders? A. Yes you can, send the details (the folder you wish to protect, username, password, etc.) of what you want to support.   Top

Email FAQ

Q. I do not use email, can I add the email space to my web space (eg for a total of 60MB on Standard Plan)? A. No, you may not. If you wish to have additional space contact sales to purchase additional disk space or to upgrade your Hosting Plan. Q. How do I create additional e-mail accounts for my domain? A. Use your browser and head to http://mailadmin.your.domain.name and log in with the provided Mail Administrator username and password. Once you are in, click on the "accounts" button and follow the instructions. Q. Can my users use the mailadmin page? A. Yes they can, they just do not have the same rights and permissions as the administrator. But they can create aliases for themselves, change their passwords, and set forwarding options for themselves. Q. How can my users change their passwords themselves? A. Have them log on to mailadmin and click on "password options". Q. Can I view my mails from the web? A. Yes you can, just head to http://webmail.your.domain.name. Please note that any mail not downloaded from the server will count against your mail quota. Q. Why do I get "Relaying not allowed" when trying to send emails? A. Our SMTP servers require our users to authenticate themselves before allowing them to use it. To authenticate yourself, either do: POP before SMTP SMTP Authentication Q. Who do I contact if I believe I have been spammed by your servers? A. Send an email to support@1stopweb800.com. Please include a sample of the spam email including the email headers. Include the offending email and its headers in your email. Q. I am receiving duplicate mail when I retrieve my mail. What's happening? A. This could be due to a broken network connection while you were downloading your mail previously. As a precaution, the mail server will save all mail downloaded during a broken connection to prevent any mail from being lost. Q. When I delete a mail user, does this mean the user's mail is deleted as well? A. No, this is a safety feature in case of mistakes. Before you delete a user, we suggest you empty that users mailbox first as their mail will still count against your quota even though the user no longer exists. Q. I forgot to delete the users email before deleting the email account. What do I do? A. Simply recreate the user account in mailadmin and log in to webmail to delete all emails. Q. Can I have all the mail destined for my domain go to a single mail account? A. Yes you can. Contact us and ask for a fallback account. This will send all mail destined for non-existing email users in your domain to a single account which you can define. Q. I am receiving duplicate mail when I retrieve my mail. What's happening? A. Yes you can, to do this, log on to mailadmin and click on "forwarding options". Be sure to read the instructions carefully. Remember you must log in as the mail user and not the Mail Administrator. Q. Can I forward all emails I receive to another email account and still receive the emails? A. Yes you can, be sure to click the "copy to self" button when filling in your forwarding information. Q. What are aliases? A. Aliases are virtual email accounts. When you create an alias all mail destined for that alias will be forwarded to your email account. Aliases must be in the form *@your.domain. Q. I keep receiving email from support indicating I have exceeded the email quota for my domain, however we do check our emails regularly. What is happening? A. There are several reasons for this: A user using POP3 client software like Outlook can set it to read and download email but still store a copy of the mail on the server to be accessed in the future. Users use our webmail feature only, but they do not delete any emails or download it. Some web mail providers, like Hotmail, allow users to grab mail from our servers and still keep a copy on the server. Therefore the mail server still has a copy of mail that has been read/downloaded. Q. How do I free up these email space? A. To free up your email server space, you need to educate all your users to NOT leave a copy of read mail on the server. This way, once you login into the e-mail server, you will download the emails and clear up the disk space. Normally, the leave mail on server feature is disabled in most email softwares. In Outlook Express, under Account->Properties->Advanced, there is a check box for "Leave a copy of messages on server". Please uncheck it to stop leaving mail on the server. The other option is to delete the mail through webmail. Mails deleted in webmail are removed PERMANENTLY. Q. I want to transfer my existing UUCP email to 1StopWeb800.com. Is there any way to do this with minimal downtime? A. Yes, you can. You will need to do the following: Change your Technical Contact to 1StopWeb800.com. Instructions are available in the MyNIC Related Questions section of this FAQ. We will set up the DNS records in our name servers and put in your existing MX record. Once everything is ready, we will make the necessary name server changes with MyNIC. Upon confirmation of the name server changes, you will need to contact support@1stopweb800.com and request a fallback account. You will also need to prepare your internal email gateway to support POP downloads. Do a last download of your UUCP email, once that is done inform 1StopWeb800.com and we will change your DNS MX records once that is done. Please note that for this step you will have to inform us beforehand to coordinate our efforts. Q. Currently, my company is using ISDN/Dial Up to connect to my ISP to retrieve email. Only authorized users can do so. Our plan is to create an integrated internal email system flow. We need to have our staff send email out but we don't expect them to send/receive through the company ISDN line individually because we want to restrict their internet access. We need a system that can download all company email from a third-party email hosting server and redistribute them internally according to the individual email account name. A. The following option is a master or catch-all account where you have one internal mail server located at your office which is not online all the time, but will retrieve mail from our mail server at set intervals using the master or catch-all account with a single login and redistribute the email locally at your office. To setup "Master/Catch all" account with 1StopWeb800.com: Create a normal e-mail account via http://mailadmin.yourdomain.com. This will be your "Master/Catch All" Account. Write an email or call our support team and tell us that you need to set "Master/Catch All" account for the e-mail account that you have just created. Our support team will immediately enable this feature for your domain. Setup your internal mail server to meet your requirement that retrieve mail form our mail server and redistribute to your local e-mail account. Please note that Setup of your internal email server is not supported by us. Microsoft Exchange server does not have the feature to pull mail from another e-mail server. Therefore you need to install additional software to handle this option. We have a number of successful setups by our clients with PopBeamer. Besides Microsoft Exchange with Popbeamer our clients have also informed us that they have successfully used the following software: SendMail for Unix - http://www.sendmail.org/ Merak - http://www.merakmail.com/ Mdeamon - http://www.deerfield.com/   Top

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